Visitor Services Team Leader II
About the position
Duties
Plan, organize, schedule, and supervise visitor reception in order to offer visitors of the Mingan Archipelago National Park Reserve the opportunity to discover, appreciate, learn about, and enjoy the site and its natural and/or cultural resources, and to understand their importance to Canada.
Plan, organize, schedule, and supervise visitor reception in order to offer visitors of the Mingan Archipelago National Park Reserve the opportunity to discover, appreciate, learn about, and enjoy the site and its natural and/or cultural resources, and to understand their importance to Canada.
Work environment
? Parks Canada is a federal government agency responsible for the protection and presentation of Canada's outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.
Location
Havre-Saint-Pierre (Québec), Mingan Archipelago National Park Reserve of Canada (Québec)
Havre-Saint-Pierre (Québec), Mingan Archipelago National Park Reserve of Canada (Québec)
Employment tenure
A term position of 26 weeks (April to October) is to be filled.
Salary
$69,062 to $74,408 - salary under review
Important messages
HOW TO APPLY? We will only accept on-line applications received via the jobs.gc.ca site.
Conditions of employment
Reliability Status security clearance - ?
? Valid driver's license Class 5 driver's licence.
? Undergo a pre employment medical examination in accordance with the Isolated Posts Policy.
? Be able to travel independently to various work locations (Havre Saint Pierre and Longue Pointe de Mingan sectors).
? Valid driver's license Class 5 driver's licence.
? Undergo a pre employment medical examination in accordance with the Isolated Posts Policy.
? Be able to travel independently to various work locations (Havre Saint Pierre and Longue Pointe de Mingan sectors).
Learn more about security screening process.
Operational Requirements
The position requires the incumbent to:⮩ Supervise a team of up to 10 employees in various locations.
⮩ Work shifts and/or weekends and federal and provincial statutory holidays.
⮩ Wear the Parks Canada uniform in accordance with the Agency's Dress Code Policy.
You need (essential for the job)
Your application must clearly explain how you meet the following
EDUCATION:
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⮩ High school diploma
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⮩ High school diploma
Learn more about degree equivalency.
EXPERIENCE:
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⮩ Experience in planning and/or delivering services to the public.
⮩ Experience in supervising a work team.
⮩ Experience in evaluating and maintaining service quality.
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⮩ Experience in planning and/or delivering services to the public.
⮩ Experience in supervising a work team.
⮩ Experience in evaluating and maintaining service quality.
ABILITIES:
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⮩ Ability to manage resources (time, information, and financial, human and material resources) to achieve established objectives.
⮩ Ability to communicate effectively both orally and in writing.
⮩ Ability to work under pressure in ambiguous or changing situations and with a variety of individuals or groups.
⮩ Ability to analyze problems and opportunities and develop creative solutions.
⮩ Ability to use various types of software.
PERSONAL QUALITIES:
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⮩ Demonstrates sound judgment.
⮩ Takes responsibility.
⮩ Client service orientation.
Language requirements (essential for the job)
Applied / assessed at a later date
Bilingual - Imperative (BBB/BBB)
Learn more about language requirements.
You may need (asset qualifications)
May be applied / assessed at a later date
ASSET QUALIFICATIONS:
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⮩ Experience providing instructions and/or training.
⮩ Experience working for Parks Canada Agency.
⮩ Experience in the tourism sector.
Our commitment
We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Learn more about assessment accommodation.